Lionheart Connect is our telehealth access program — offering three ways to participate in the same high-quality treatment. Use your own device, or we’ll provide one. Come to our office, join from home, or do both. The care is the same either way.
Lionheart Connect meets you wherever you are. Every path gives you access to the same clinical team, the same groups, and the same level of care.
100% Remote
Attend every session from home using your own device — or a Lionheart Connect tablet if you need one. One tap connects you directly to your group or appointment.
Your device or ours
Continuity of Care
When life gets in the way — travel, illness, a mental health day — clients can join their regular group remotely rather than miss a session. We send a tablet and they join the in-room group via our Owl camera system, staying connected to their peers and their treatment without losing momentum.
Stay connected, no matter what
In-Person
Traditional group and individual sessions at our Hastings office. The same staff, same programming, same clinical standards — with the option to shift to remote participation whenever life requires it.
1112 Hwy 55, Hastings MN
Device access
Your device or ours — your choice
The right device option is determined during intake. The goal is always the least friction path to consistent participation.
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Bring Your Own Device
If you have a reliable smartphone, tablet, or computer, you can join every session via a simple Zoom link. No special software or setup required beyond what you already have.
For clients with reliable device access
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Lionheart Connect Tablet
Clients who lack a reliable device receive a pre-configured tablet with one-tap access to Zoom, the client portal, recovery resources, and direct staff support. Loaned for the duration of treatment.
For clients without reliable device access
Our hybrid group room
Everyone in the room — wherever they are
Our Hastings group room is purpose-built for hybrid sessions. Remote and in-person participants share the same experience — no one is a second-class participant because they joined from home.
1
360° group coverage
Multiple cameras capture the entire room simultaneously. Remote participants see every in-room member and who's speaking — not a single static wide shot.
2
Live whiteboard visibility
A dedicated camera streams the whiteboard in real time. Skills work, psychoeducation, and group exercises are fully visible to every remote participant.
3
Full audio in both directions
360° microphone pickup means remote participants hear every in-room voice clearly — and everyone in the room hears remote participants through the room speakers.
What's available
Everything you need, through one program
Lionheart Connect is not a reduced version of our services. Clients receive the same clinical care and support as in-person participation — just more options for how to access it.
No setup required. Plug in, connect to Wi-Fi, and tap to join. Lionheart staff are available through the tablet's Call Support button whenever you need help.
"I didn't have to miss group because of my car situation. The tablet made it possible to keep going."
Lionheart Connect client · 2024
📝 Placeholder — replace with real anonymized quote when available
Who this helps
We remove the barriers that keep people from treatment
Lionheart Connect was built specifically for the situations that make consistent participation hard.
Fear of In-Person Groups
🚗 No transportation
📱 No personal device
📍 Rural location
👶 Childcare responsibilities
⚖️ Court or probation schedule
🏠 Housing transitions
🕐 Work schedule conflicts
🔄 Stepping down from residential
For referral partners
Information for partners and referral sources
For probation officers, county case managers, sober housing staff, schools, and community partners.
Who is eligible
Clients enrolled in Lionheart outpatient services who face transportation, technology, or access barriers to consistent participation in treatment.
Court-ordered and probation clients
Remote participation through Lionheart Connect can be tracked and verified. Contact us to discuss documentation and verification procedures for your jurisdiction.
What your clients receive
A device (if needed), a Zoom link, and the same full clinical program — IOP, OP, individual counseling, peer support, and coordination. The program is the same regardless of access path.
Security and compliance
All sessions are HIPAA-compliant and encrypted. Provided tablets are remotely managed and secured. Remote participation meets the same clinical standards as in-person.
How to refer a client to Lionheart Connect
1
Contact Lionheart to discuss the client and their access barriers
2
Intake and level-of-care screening completed by our clinical team
3
Device arranged (if needed) — pickup or delivery within days
Yes — you'll need Wi-Fi to join sessions. This can be your home network, a family member's, your sober house, or any If Wi-Fi access is a barrier, let your counselor know and we'll help identify options.
Yes. Lionheart Connect supports both BYOD (bring your own device) and provided tablets. If you have a reliable smartphone, tablet, or computer, you can join every session via a simple Zoom link. The provided tablet is the solution for clients who don't have a reliable device — not a requirement for everyone.
A hybrid group is when some participants attend in-person at our Hastings office while others join from home — all in the same session at the same time. Our group room is purpose-equipped so remote participants see the full group and whiteboard in real time, and the group can see and hear remote participants clearly. The clinical experience is equivalent whether you're in the room or at home.
Yes. Our group room includes a dedicated camera that captures the whiteboard in real time and streams it to remote participants. Any skills work, diagrams, or group content written on the board is fully visible on your device during hybrid sessions.
Contact your Lionheart counselor or call our support line right away. We understand that unexpected things happen — reach out as soon as possible and we'll work through next steps together.
The tablet is provided by Lionheart as part of the Lionheart Connect program at no separate charge to you. Your treatment services bill through insurance as normal. Most major insurers and Medicaid cover outpatient SUD treatment — contact us to verify your specific coverage.
We'll ask you to return the tablet. It comes with prepaid return packaging — seal the box, attach the label, and drop it at any UPS location. There's no cost to you for the return.
Research consistently shows telehealth SUD treatment produces outcomes comparable to in-person care, including similar treatment retention and client satisfaction. For many clients, the ability to participate consistently — without transportation as a barrier — actually improves outcomes by reducing missed sessions. Lionheart Connect's hybrid group room goes further than standard telehealth, giving remote participants equal access to in-room clinical content.
Ready to get started?
Whether you're a client, a family member, or a referral partner — our team is here to help you find the right path.
